RESUME

  • BLOOMINGDALE’S DIGITAL EXPERIENCE SPECIALIST

    MACY’S - MCCS | 2024-Present | Remote

    • Deliver high-level customer support across chat, email, and backend systems, resolving escalations and inquiries with speed and empathy.

    • Support seamless customer journeys during high-volume periods, consistently exceeding response time and satisfaction metrics.

    • Collaborate with cross-functional digital teams to ensure site and service experiences align with brand standards.

    DIGITAL SELLER

    BLOOMINGDALE’S | 2022-2024 | Remote

    • Acted as a digital stylist and sales consultant, driving revenue through personalized service via chat, SMS, and email.

    • Designed and maintained a dynamic online storefront, increasing page views and customer retention by highlighting seasonal and trending product lines.

    • Initiated and executed email marketing campaigns, leading to an increase in customer re-engagement.

    • Leveraged Instagram for curated product promotion, aligning visuals with brand tone and user trends.

    SUPERVISOR

    ANTHROPOLOGIE | 2021-2022 | NY

    • Led and motivated the sales floor team, driving customer engagement and sales to meet and exceed store objectives and KPIs.

    • Fostered a collaborative environment by effectively communicating with team members to optimize performance and achieve key business targets.

    • Prioritized and managed multiple projects and tasks simultaneously, ensuring high-quality results in a fast-paced, deadline-driven retail environment.

    OTHER WORK EXPERIENCE:

    FRONT DESK COORDINATOR | THERAPEUTIC BODYWORK

    SUPERVISOR | LOFT

    INTERIOR DESIGN CONSULTANT | STICKLEY AUDI & CO

  • SUNY ONEONTA

    B.S Computer Art | Minor Anthropology

  • E-Commerce Strategy & Sales

    Customer Service Excellence

    Digital Merchandising

    Website Optimization

    Creative Marketing

    Campaign Development

    Graphic Design

    Visual Merchandising

    Typography

    Photography

    Attention to Detail

    Brand Consistency

    Team Leadership & Management

    KPI Implementation

    Performance Tracking

  • Design & Creative Tools: Adobe Illustrator, Adobe InDesign

    E-Commerce Platforms & Content Management: Squarespace

    Communication & Collaboration Tools: Microsoft Office, Microsoft Teams, Google Workspace, Basecamp

    Customer Service & Sales Tools: Genesys Cloud, Salesfloor, Mindbody

Here are a couple examples of an email subscriber update and a storefront update from my Digital Seller role at Bloomingdale’s.