BLOOMINGDALE’S DIGITAL CUSTOMER CARE SPECIALIST

MACY’S | 2024-Present | Remote

• Deliver high-level customer support across chat, email, and backend systems, resolving escalations and inquiries with speed and empathy.

• Support seamless customer journeys during high-volume periods, consistently exceeding response time and satisfaction metrics.

• Collaborate with cross-functional digital teams to ensure site and service experiences align with brand standards.

DIGITAL SELLER

BLOOMINGDALE’S | 2022-2024 | Remote

• Acted as a digital stylist and sales consultant, driving revenue through personalized service via chat, SMS, and email.

• Designed and maintained a dynamic online storefront, increasing page views and customer retention by highlighting seasonal and trending product lines.

• Initiated and executed email marketing campaigns, leading to an increase in customer re-engagement.

• Leveraged Instagram for curated product promotion, aligning visuals with brand tone and user trends.

SUPERVISOR

ANTHROPOLOGIE | 2021-2022 | NY

• Led and motivated the sales floor team, driving customer engagement and sales to meet and exceed store objectives and KPIs.

• Fostered a collaborative environment by effectively communicating with team members to optimize performance and achieve key business targets.

• Prioritized and managed multiple projects and tasks simultaneously, ensuring high-quality results in a fast-paced, deadline-driven retail environment.

OTHER WORK EXPERIENCE:

FRONT DESK COORDINATOR | THERAPEUTIC BODYWORK

SUPERVISOR | LOFT

INTERIOR DESIGN CONSULTANT | STICKLEY AUDI & CO

SUNY ONEONTA | B.S Computer Art | Minor Anthropology

COURSERA | Google Digital Marketing & E-commerce Professional Certificate

E-Commerce | Digital Marketing | Customer Service Management | Email Marketing | Media Planning | Digital Merchandising | Search Engine Optimization | Social Media Advertising | Creative Marketing | Content Design and Copywriting | Sales | Marketing Analytics | Loyalty Programs | Typography | Photography

Shopify | Canva | Hootsuite | HubSpot | Mailchimp | Google Ads | Google Analytics | Adobe Illustrator | Adobe InDesign | Mirakl | Borderfree | Squarespace | Genesys Cloud | Salesfloor | Mindbody | Microsoft Office